By registering you become a member of Esport Arena and gain access to our site. These terms apply to all visitors and registered users:
1. Refrain from harmful conduct
As a visitor to this site you are obliged to refrain from harmful conduct towards the site and towards other visitors and users, including but not limited to spam, sharing malicious resources, hacking and similar behaviour.
2. Refrain from discrimination and hate speech
As a visitor to this site you are obliged to refrain from expressing yourself in a way that discriminates against or demeans others on the basis of gender, ethnicity, sexual orientation, religion or any other attribute you ascribe to groups or individuals. We have zero tolerance for hate speech of any kind.
3. Acceptance of the privacy policy
By using the site you accept our privacy policy. When you register an account this includes accepting the storage of mandatory information, among it the storage of IP addresses for as long as the account exists. The purpose of storing IP addresses is to prevent and detect cheating in its various forms.
4. Commitment to fair play
All visitors are obliged to behave in line with our values, “PRO-play”:
- Positivity
- Respect
- Open mindedness
This includes a commitment to fair play, meaning that players refrain from using any prohibited aids. As a general rule this covers all forms of aim assistance, macros, radar and wallhacks, and third-party software that alters graphics beyond the standard options of the graphics card, among other things.
For further detail on what is and is not permitted, see the overall regulations, the tournament regulations, and the rules in force for the individual gaming platform and the individual game.
5. Acceptance of the consequences of suspected or detected cheating
Esport Arena works with third-party providers of anti-cheat software, as stated on the site. Please note that agreements may be made with new providers capable of detecting cheating retroactively, and that we will regard such findings as valid.
By registering an account you also accept that relevant information about your account is passed to third-party anti-cheat software for review. This may include a requirement that you register with a third party in order to undergo that review. Failure to comply without undue delay will be sanctioned as cheating.
Cheating detected through the games’ built-in anti-cheat systems or through third-party anti-cheat software will lead to sanctions. These include exclusion from all Esport Arena events and from our tournament platform. Prizes already awarded will be reclaimed or must be returned. Please note that in some cases a report to the police may also be considered and filed.
Player accounts caught cheating are published on our platforms (website and Discord).
By registering and taking part in our competitions you accept these consequences where cheating is found to have occurred, and you waive any claim against Esport Arena arising from our finding that cheating has occurred, from sanctions such as exclusion, and from any other effects (including financial loss) this may have for you or for others.
6. Liability
Esport Arena works to provide a positive and inclusive environment for players, and competitions for both the grassroots and the top of Norwegian esports. While we take on the responsibility of making that possible, we are a voluntary organisation and are not in a position to accept liability for damages should unfortunate incidents occur — including data theft, scams, spam, personal attacks or similar. All use of our websites and services is therefore at the user’s own risk.
Esport Arena cannot be held liable for financial loss, social or personal difficulties, or any other negative consequence arising directly or indirectly from the use of our platforms and services. Esport Arena disclaims liability for all errors, defects and incidents that may affect users adversely. By continuing to use our site and services, the user accepts this.
7. Privacy
By using this site and our services you accept our privacy policy.
8. Purchases and payment
These are the sales terms for everything you buy from Esport Arena on this site: FACTS PRO, tournament entry fees and any other purchases, such as merch. The parts on the seller, payment, withdrawal, returns and complaints apply to every purchase. What applies to each kind of purchase follows after them. Whatever you buy, you always keep the rights consumer law gives you, regardless of the limits on liability in the sections above.
8.1 Seller
You buy from Esport Arena, a voluntary organisation. If you pay for a team, you are the buyer.
- Esport Arena, organisation number 935 533 937
- Brobekkveien 80 C, 0582 Oslo, Norway
- Email: kontakt@earena.no
8.2 Prices and payment
- The price shown before you pay is the total price in Norwegian kroner. No fees are added. For physical goods, any shipping cost is shown before you pay.
- Which payment methods a purchase accepts, such as card or Vipps, is shown with the purchase before you pay.
- Card payments are processed by Stripe, and Vipps payments by Vipps MobilePay. Esport Arena never sees or stores your card number.
- You pay when you complete the purchase. A yearly FACTS PRO subscription renews and is charged automatically once a year until it is cancelled.
8.3 Right of withdrawal
- When you buy online as a consumer, you generally have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act (angrerettloven).
- For FACTS PRO, the right of withdrawal lapses when access starts, because you ask for it to start at once. For tournament entry, the right of withdrawal does not apply, because the entry is for an event on a set date or in a set period. See the parts on each purchase below.
- For physical goods, such as merch, the withdrawal period runs for 14 days from when you received the item. To withdraw, send a clear message to kontakt@earena.no within that period. You may use the standard withdrawal form, but you do not have to.
8.4 Returns and refunds
- FACTS PRO and tournament entries are not physical goods and are not returned. The parts on each purchase below say when you get your money back.
- If you withdraw from buying a physical item, send it back no later than 14 days after you told us. You pay the return shipping, unless the purchase says otherwise. You are liable for any loss in value caused by handling the item more than needed to establish its nature, characteristics and functioning.
- Refunds go back to the payment method you used. When you withdraw, we refund everything you paid, including the shipping to deliver the item (but not the extra for a delivery option more expensive than the cheapest one we offered), no later than 14 days after we received your message. For physical goods, we may wait until we have the item back, or until you have shown that it has been sent.
8.5 Complaints and faults
- If something is wrong with a purchase, such as a wrong amount, access or an entry that does not work, or a fault in an item, email kontakt@earena.no. Say what it is about, when you paid and which payment method you used. We reply as soon as we can.
- Tell us within a reasonable time after you discovered the fault, or should have discovered it. For physical goods, the time limit for complaints under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven) is two years, or five years for goods meant to last considerably longer.
- If we cannot agree, you can ask the Norwegian Consumer Council (Forbrukerrådet, forbrukerradet.no) to mediate. If that does not resolve it, the case can be brought before Forbrukerklageutvalget, the Norwegian consumer complaints board.
8.6 FACTS PRO
FACTS PRO is the team's private PUBG analysis room, sold as a one-time season pass or a yearly subscription. The price is shown before you pay.
- Access starts as soon as the payment is confirmed, at your own request at checkout. The 14-day right of withdrawal lapses from that point.
- A yearly subscription can be cancelled at any time. Access then runs to the end of the period you have already paid for.
- A season pass is a one-time purchase and does not renew automatically.
- We refund a duplicate payment for the same period. Otherwise, no refund is given if you change your mind or stop using the access, since you asked for it to start at once. Your rights if something is wrong (see "Complaints and faults") apply regardless.
8.7 Tournament entry fees
Tournaments on Esport Arena are free to enter. A few exceptions, such as charity tournaments or external partnerships, have an entry fee. The amount, what it goes to and which payment methods are accepted (Vipps and/or card) are shown at sign-up before you pay. The fee is per entry: per team in team tournaments, per player in individual ones.
- The entry is for an event on a set date or in a set period. The right of withdrawal therefore does not apply, which you confirm when you pay.
- The entry counts from when the payment is confirmed. In tournaments where the organiser approves entries, it counts from when it is approved. If you started the payment before the registration deadline, the entry is treated as made in time.
- If the tournament has filled up, or the organiser has closed sign-up, by the time the payment arrives, the full amount is refunded automatically. The same applies if the same entry is paid for twice, and if the organiser rejects an entry awaiting approval.
- If you or your team withdraw, the tournament's refund rule applies, as shown at sign-up: either a full refund for withdrawing before the registration deadline (before the start, if the tournament has no deadline), or no refund.
- If the tournament is cancelled, or you cannot take part for reasons that are not your own doing – for example because you are on the waiting list and never get a place – the organiser refunds the full amount. If an entry is removed for breaking the tournament rules, the fee is not refunded.
- Refunds go back to the payment method you used (Vipps or card). If a tournament has its own purchase terms, for example for an external partnership, they are linked at sign-up.
8.8 Other purchases
- If we sell anything else on the site, such as merch, the price, shipping, delivery time and any terms of its own are shown with the purchase. The parts on the seller, payment, withdrawal, returns and complaints above apply then too.
